The Perfect Project Team Does Not Exist. It Must Be Built
What’s more frustrating—finding out that your project is months behind schedule, or discovering that it’s running over budget by tens of thousands of dollars? If you’re leading a high-end construction project, the truth is you’ll likely face both. A staggering 90% of custom home construction projects run over budget, and 75% take longer than expected. These problems can often be traced back to one factor: the team. You might have the best individual vendors, but if they aren’t working together, you’re almost guaranteed to run into delays and extra costs. So, how do you build a team that avoids these pitfalls?
Beyond Cost: Why Expertise and Motivation Matter
It’s tempting to select vendors based solely on cost, especially when managing a tight budget. However, choosing the lowest bid often leads to poor-quality work, missed deadlines, and costly mistakes. Vendors who undercut others may cut corners, creating a ripple effect that derails the project. Instead of focusing on price alone, it's crucial to assess vendors on merit—looking at their skills, experience, reputation, and teamwork.
A high-end construction project might involve 12 to 15 specialized vendors—from architects and engineers to interior designers and specialized consultants. As the project leader, it’s your responsibility to ensure each vendor aligns with the project’s vision and works well within the team. By investing in the right people from the start, you significantly reduce the risk of errors, delays, and rework.
The Power of Intrinsic Motivation: Finding and Hiring the Right Vendors
The most effective vendors are those driven by more than just external rewards like paychecks or contracts. These intrinsically motivated team members are committed to delivering exceptional results because they take pride in their work and care about the project's success. But how do you find these kinds of vendors?
Look for Problem-Solvers: Vendors who go beyond their immediate scope of work to help solve issues elsewhere in the project are worth their weight in gold. During the hiring process, ask about their previous projects and how they handled unexpected challenges. Example Question: “Can you tell me about a time when you faced a significant challenge on a project and how you contributed to resolving it in a way that benefited the entire team?”
Check for Team-Oriented Thinking: Ask vendors how they’ve worked with others in the past. Vendors who prioritize team success over individual performance are more likely to collaborate effectively and adapt to the needs of the project. Example Question: “How do you ensure effective communication and collaboration with other vendors on a project?”
Seek Continuous Learners: Vendors who constantly improve their skills and knowledge are the kind who bring innovative solutions to the table. Ask about how they stay up-to-date with industry trends and standards. Example Question: “What steps do you take to stay updated on new industry trends or innovations, and how have you applied them in recent projects?”
Use Referrals: Leverage existing relationships by asking trusted vendors for recommendations. Strong vendors tend to know others who share their mindset and work ethic.
Creating an Atmosphere Where Vendors Thrive
Once you've hired the right team, you need to create an environment where they can work together effectively. Here’s how to set the stage for success:
Foster Open Communication: Miscommunication is a leading cause of construction delays—30% of projects face significant delays due to poor communication. Set up regular meetings where vendors can share updates, voice concerns, and collaborate. This helps catch potential issues early, reducing the chance of costly delays.
Encourage Cross-Team Support: In complex projects, vendors need to work together to solve problems—not just focus on their individual tasks. This "cover and move" approach, where teams look out for one another, allows problems to be tackled from multiple angles, minimizing roadblocks.
Create Accountability: Assign clear responsibilities but encourage autonomy. When vendors have ownership over their work and are trusted to make decisions, they feel more invested in the project's success.
Align Vendors with the Vision: Make sure every vendor understands how their work contributes to the overall success of the project. This clarity helps align their motivations with the broader goals of the project, keeping everyone focused on delivering top-quality results.
Your Role as a Team Leader
As the leader, you are responsible for selecting the right vendors and ensuring they work together cohesively. Beyond evaluating qualifications and price, you must also focus on each vendor’s ability to collaborate and contribute to the team. When you prioritize teamwork and communication, you set your project up for success, reducing the risks of delays, cost overruns, and rework.
Managing a high-end project involves coordinating various experts, such as architects, general contractors, engineers, interior designers, and specialized consultants. The success of the project depends on your ability to build and lead a team that is not only capable but also aligned with the project’s vision. When each vendor sees themselves as part of the larger mission, the project runs smoother, deadlines are met, and the quality is far superior.